Request data deletion.

You can ask Rentloop to close your account and delete associated personal data, including information connected through Facebook sign-in.

Send your request

1. Email support@rentloop.ca from the email address registered to your Rentloop account.
2. Use the subject Rentloop data deletion request. Tell us whether you are requesting account closure and deletion, or deletion of information associated with Facebook sign-in.
3. Our team will verify account ownership and review the request through Rentloop’s support and administration process. If you cannot access your registered email, contact the same address for help verifying ownership. Do not send a password, verification code or payment card details.

If you can sign in, you can also open Your account, choose Request account closure under Your data, your choices, and confirm the request.

What happens next

Account closure requests are reviewed manually. Active rentals, outstanding payments, refunds, disputes and required retention may need to be resolved before account data can be deleted. Transaction and security records that must be retained for legal obligations or unresolved matters may be kept as described in the privacy notice. A request does not erase other participants’ rental records or legally required transaction history.

Removing Facebook access

You can remove Rentloop from Apps and websites in your Facebook settings to revoke Facebook’s connection to Rentloop. Removing the connection does not by itself delete your Rentloop account, bookings or retained rental records. Send the deletion request above if you also want Rentloop-held data reviewed for deletion.