Handled with care.

This notice explains how Rentloop handles information during its preview. It is not a final public-launch privacy policy.

What the preview stores

Your sign-in identifier, display name, email, profile, listings, photos, saved finds, rental requests, messages, and any verified transaction records. Email is kept private; your chosen name or business name appears with your listings and conversations.

Sign-in and connected accounts

Rentloop supports email accounts and Google or Facebook sign-in when their providers are connected. A connected sign-in provider supplies account information such as an identifier, name, email address and profile picture. We use this information to create or connect your Rentloop account and let you sign in. Passwords are hashed; verification and recovery links expire.

Connecting a sign-in provider does not publish your email address, grant access to your private rentals, or authorize Rentloop to post to your social account. You can request deletion of Facebook-linked Rentloop data using our data deletion instructions.

What other members can see

Published listing photos, descriptions, prices, your listing name, and a general location. Booking details and messages are limited to the people involved. Do not put home addresses, confidential production information, or financial credentials into public listing fields.

Unfinished listings

Unsaved listing edits can be recovered in the same browser tab and account. This recovery copy can include the private pickup details you enter. It expires after 24 hours and is cleared when you save or reset the form. Use Save draft to keep a listing in your account.

Payments and private rental details

When enabled, Stripe handles card details and seller verification. Rentloop does not store card numbers. Exact pickup addresses and contact details are limited to authorized participants after confirmed payment. Card payments remain unavailable unless the marketplace owner completes payment setup.

Address suggestions

When connected, this optional service sends address text typed by signed-in, verified members to Google Maps with a temporary session token to suggest Canadian addresses. Selecting a suggestion fills the address; you can always enter or edit it manually. Rentloop does not log suggestion requests or save the returned suggestion lists. Addresses you keep in a form may be saved with your draft, private listing details, booking or invoice. Google Maps Platform data handling applies.

AI assistance

When connected, the chatbot sends the conversation you submit to OpenAI and can retrieve public inventory or limited details of your own rentals. Its tools do not receive private pickup addresses or payment credentials. Avoid entering sensitive details in chat. Chats are held in the current page memory; Rentloop stores usage and error counts without the conversation text.

Listing photo assistance sends a resized copy of an uploaded listing photo, its listing type and general city to OpenAI to suggest editable listing details, tags and a starting price. Text suggestions send the listing title, description and category. Planning searches send the search text you submit to interpret rental needs; account details and location filters are not added to that request. Avoid entering sensitive information into these optional tools.

Review suggested facts, matches and prices before using them. AI does not publish or book anything for you. Uploaded originals remain subject to the photo and listing storage described here. OpenAI’s API data handling and retention policies apply. Use the support form for sensitive case details.

Optional rental texts and transactional email

If you turn on rental texts, Rentloop sends your verified mobile number and a short rental-status message to Twilio. Texts do not include private pickup addresses, names or listing descriptions. You can turn future texts off in notification preferences or reply STOP. Delivery and retention are subject to the messaging provider’s policies; sending a text does not guarantee that it reaches your phone. Account and rental emails are separate from optional marketing consent.

How you found Rentloop

You can optionally tell us how you heard about Rentloop during signup. Authorized administrators can view that answer and aggregate signup reports to understand which channels bring people to the marketplace. It is not displayed on your public profile and does not create partner referral credit.

Account sessions and security

Sign-in sessions record an IP address, browser and device estimates, and creation, authentication refresh and expiry times. New sign-ins on our hosting platform can also record an approximate city, region and country from the IP address. This can be inaccurate with VPNs or mobile networks and is not GPS location or a permanent device fingerprint. Authorized administrators can inspect these records and revoke a session for account support or security, with the action recorded in an audit trail. Coarse location metadata is deleted with its corresponding session.

Your choices and account closure

Manage sessions, request account closure, and review privacy information in your account. Records needed for unresolved rentals, payment reconciliation, or required retention are reviewed before deletion. See how to request deletion, or email support@rentloop.ca from your registered email address.